An acrobat is pleased with the outcome of his wrist treatment

Timmy is the name of the lesion that was removed and not the patient

Good morning Lucy
I hope you are well and had a lovely weekend.
Thanks so much for your email and letter.
XXX is healing really well and is so happy that her moles have gone.
I just wanted to say that Mr Henderson and his lovely nurse, sorry I didn’t hear her name, were absolutely fantastic with Holly.
They made her feel so at ease and were so friendly, it made the whole experience much easier for her and helped her so much.
I am so pleased that we chose Mr Henderson and will definitely recommend him if ever the opportunity arises!
Best wishes and thanks again for your help too 😊

Dear James
I have just made a positive recommendation for your revalidation. Your feedback was really excellent and you are clearly a highly valued and expert colleague. Thank you for all you do for your patients, colleagues and for the service at NBT.

Thank you. Please pass on my thanks again  to both Mr Henderson and Emma the lovely nurse . They really took care of me, put me at ease, and we had a nice chat throughout the procedure

Dear Mr Henderson
Many thanks indeed for your letter and kind attention Both [sites] are progressing well….I’ve experienced absolutely no discomfort at all.
Thanks everso once again and you make “going to the doctor” a pleasure. It was so interesting too to hear about your recent experiences in the Ukraine.
With warmest wishes.
PS please thank Jenny also for taking such good care of me on Wednesday.
Lucy too of course for her help on the admin side.

Please send my special thanks to Mr Henderson and to you all, I am very happy with how things went.

I would like to comment that the whole interaction and service has been first class throughout

Very grateful if you would advise Mr Henderson and Dr Sansom as appropriate that the keratotic lesions on my face have both healed beautifully and I am most grateful for their attention and advice. Wonderful to be in good hands!

Mr Henderson conducted my minor procedure this morning and all is now well.  Despite my initial concerns about wasting everyone’s time, now all is done, it appears it did actually require doing which makes it all worth while.

My sincere thanks goes to both of you for your warm professional service.  Thank you Linda.  Please do pass this feedback on to Mr Henderson:

Mr Henderson, (James), thank you so much for the professional care you have showed me over the last few weeks and particularly this morning.  You have a wonderful manner that eases any nerves, you educate and inform clearly and you are incredibly skilled in your surgical practice.  Thank you for the service you provided, I am truly immensely grateful.  (Note:  I have just realised that the paintings/drawings are by your hand… wow… they are amazing.  You should show them off more!). Take care and thank you again.  Maybe see you at Southmead soon.

Kind regards,

Dear Mr. Henderson .
May I thank you most sincerely for the care , skill & easy in which you removed the facial BCC on 12 January . I have only positive memories of the procedure , no pain no discomfort & an amazing result, as the scar is negligible .
I will send pictures ( separately )  of before the surgery & shortly afterwards ,I will also send 6 & 8 week post op. should  you need them.

I mentioned a future talk at Winscombe Arts Appreciation society on 21/2/22 . “The hands of Leonard da Vinci” , given by Guy Rooker a retired surgeon.

Thank you again, in all the years I had visited “medics” you are The most pleasant personality, I have ever come across .
Yours sincerely ,

Here is XXX .As you can see no scarring on his nose from the mole removal.It really is amazing and we will never be able to thank you enough.

He goes to secondary school in September so having this resolved is huge for him.

I thought you would like to see updated photos

Dear James,
surgical recovery has gone very well. Thank you for your great help!

We would like to thank James and his team for the professional treatment given to XXX when he had a nerve injury to his left arm last year.
He has MS and it was a devastating injury which meant he had no working hands as it affected his good side .
Through out a very difficult few weeks we were met by excellent care and understanding resulting in a comparatively quick operation under the circumstances.
A year later we visited today and he has been discharged after a successful outcome with his hand nearly back to full strength.
At every referral and contact we were met by compassion and appreciate the effort made to help X get his hand working again.’
Thanks also to Dr Stephens who identified the problem which we gather is quite a rare nerve injury.
Please thank all the staff concerned for making what was a stressful time so much easier for us and reaching such a positive outcome.

Mr Henderson l can’t thank you enough for removing my ganglion
Being left-handed l was very conscious of it and wouldn’t even wear my engagement ring.
I have sent you before and after photos and can’t believe the difference.
Thank you once again 

So I am emailing this to you.I hope that is ok. X looks incredible and I am crying writing this to you.

Words cannot describe what my sons happiness means to me and what a huge relief it is that we have been able to resolve this for him.

You have been an absolute superstar and I am forever grateful.

I wanted to explain the process in my review for any parents contemplating treatment for their child.I am more than happy to be contacted in future to talk to potential patients in future of this helps.

I will send photos when healed with a before and after too for your records.

Please thank James…There are no words to say how grateful I am.

My son had been struggling for some time with his confidence and self esteem.This was due to a protruding mole to the bridge of his nose.As everyone knows children have no filter and this had caused frequent unkind taunting by other children which has had a huge impact on my sons emotional state over the past few years.

With my son fast approaching Year 6 and transitioning to secondary school in the near future we knew as parents we had to look into the possibilities of resolving this for him. After endless research we came accross the Spire Hospital and received recommendations and contact details for James.

From the moment I made the call to his PA to enquire about the possibility of treatment I knew we were in safe hands. Her kind and caring nature throughout our communications put my mind at ease and helped me overcome my anxieties surrounding surgery. She kindly made arrangements for my son and I to meet James at a pre-assessment so that he could advise the best way forward. Meeting James was as if we had known him a long time. Immediately we felt at ease. James was very attentive and spent time getting to know my son and his interests before continuing to explain the possibilities.To do this he used drawings to ensure my sons understanding and answered all of ours and his questions. He then showed us an example of a treatment room during our visit so that we were familiar with the setting ahead of my sons surgery. The personal approach and the rapport he built in such a short time with my son was like nothing I had experienced before. Nothing was too much trouble and we both came away sure that we were making the right choice to continue with treatment.

Our appointment resulted in us returning home and calling to book surgery for as soon as possible. The surgery was a huge success and today, one week after surgery we have returned today for stitch removal. My son is beaming and says he does not recognise his reflection in the mirror and is so content with his treatment.

For anyone considering surgery do not hesitate. James and his team are second to none.As parents facial surgery for your 10 year old child is not an easy decision.It was not considered for vanity but to give my son his smile back. He has not stopped smiling since his surgery and we will be forever grateful for making this possible for him.

Thankyou James. A first class service from start to finish.

Thanks for everything.You have been amazing. X is so happy…

Where can we leave a review of our experience.We have been so blown away from start to finish…and feel it’s important we share this with others.

GP Teaching Feedback

Hi James,

Thanks again for speaking at the annual conference last Saturday.

Just to let you know I have received feedback regarding your talk.

92% of the delegates scored you a Very Good rating. (the highest)

The delegates really enjoyed your talk.

They were impressed with how clinically relevant it was to GP’s and how you gave a strong a presentation and it was highly informative.

There weren’t any points of improvement to take away from the talk.

Any other questions from the day then please let me know.

Best wishes,

Niall A. Proctor

Niall Proctor | Spire Bristol Hospital | Business Development Executive

Dear James

I have just made a positive recommendation for your revalidation. Your feedback was really excellent and you are clearly a highly valued and expert colleague. Thank you for all you do for your patients, colleagues and for the service at NBT.

Best wishes

Dr Monica Baird, Deputy Medical Director and Deputy RO
North Bristol NHS Trust