Testimonials

Dear Mr James Henderson, Just like to thank you for the email and also the excellent operation you did on the BCC on my nose. I’m delighted that I’ve hardly got a mark where you did the operation. I shall be very careful in the sun as you’ve advised.
Kind Regards

I wanted to email and see if you can pass a message on to Mr Henderson, Xxxx was so brave yesterday, I asked her on the way if she was nervous, and she said that she wasn’t as Mr Henderson was so nice and she totally trusted him, I asked her again afterwards how she had felt and she said the same again, I thought it would be nice to get the message to Mr Henderson that he made her feel completely at ease and she completely trusted him which made her less worried about the whole procedure. I think that’s a great credit to him and he should be praised for that aspect of his work as well as the brilliant job he has done removing the mole!
Thanks

Hi Lucy,
Many thanks for sending across this information. Your support in this matter has been very much appreciated. Also please can you pass on my sincere thanks to Mr Henderson.
If there is anything else that you need from me on this matter then please let me know.
Best regards

Thank you Lucy and please pass on our huge thanks to James as well. First game of the season played on Saturday without issue. I have sent payment over today.
Kind regards

Please can you also pass my thanks to James for an excellent job.

Dear Lucy
Further to our discussion today I am attaching some photos of the scar as at today. I am really pleased with the results and would like you to pass on my feedback to Mr Henderson and thank him for putting me at ease so that I could go through the procedure. I really appreciate his commitment and professionalism.
Kind regards

Referred to the team for an ongoing wrist problem that hadn’t been dealt with properly previously (not by this team). James and James were both so lovely from the beginning, took me seriously and understood what I wanted from the referral. They listened to me and assured me they could help and the next steps. They made sure I didn’t get lost in in the appointment system again and set me up with the physio team and follow ups. I can’t remember the physio’s name in the hand Centre, possibly Fiona, but she was fab too and talked me through my exercises and gave me tips. After years of pain I am now much better thanks to their care. Thank you both!

A massive Thank-you to everyone who helped sort out my daughters forehead out this morning – she is so much happier with the way it looks and said she didn’t feel a thing. The difference in stitches is really quite astonishing and James and Caroline were amazing with her from start to finish.

Please also find pictures attached post operation – whereby the scar has healed very well. It may not look pretty still but it is exactly what I asked for and has made a huge difference. I would like to pass on my thanks to Mr Henderson and his expert team.

THANK YOU for all your trouble, your kindness and understanding.
The operation went very well…not a drop of blood! Taking mum home now. All the staff have gone beyond the call of duty from the top.
Mr Henderson and his team

Dear James,

surgical recovery has gone very well. Thank you for your great help!

We would like to thank James and his team for the professional treatment given to xxx when he had a nerve injury to his left arm last year.
it was a devastating injury which meant he had no working hands as it affected his good side .
Through out a very difficult few weeks we were met by excellent care and understanding resulting in a comparatively quick operation under the circumstances.
A year later we visited today and he has been discharged after a successful outcome with his hand nearly back to full strength.
At every referral and contact we were met by compassion and appreciate the effort made to help xx get his hand working again.’
Thanks also who identified the problem which we gather is quite a rare nerve injury.
Please thank all the staff concerned for making what was a stressful time so much easier for us and reaching such a positive outcome.

Dear Mr. Henderson .
May I thank you most sincerely for the care , skill & easy in which you removed the facial BCC on 12 January . I have only positive memories of the procedure , no pain no discomfort & an amazing result, as the scar is negligible .
I will send pictures ( separately ) of before the surgery & shortly afterwards ,I will also send 6 & 8 week post op. should you need them.

I mentioned a future talk at Winscombe Arts Appreciation society on 21/2/22 . “The hands of Leonard da Vinci” , given by Guy Rooker a retired surgeon.

Thank you again, in all the years I had visited “medics” you are The most pleasant personality, I have ever come across .
Yours sincerely

Here is xxxxxx.As you can see no scarring on his nose from the mole removal.It really is amazing and we will never be able to thank you enough.

He goes to secondary school in September so having this resolved is huge for him.

I thought you would like to see updated photos

My sincere thanks goes to both of you for your warm professional service. Thank you Linda. Please do pass this feedback on to Mr Henderson

Mr Henderson, (James), thank you so much for the professional care you have showed me over the last few weeks and particularly this morning. You have a wonderful manner that eases any nerves, you educate and inform clearly and you are incredibly skilled in your surgical practice. Thank you for the service you provided, I am truly immensely grateful. (Note: I have just realised that the paintings/drawings are by your hand… wow… they are amazing. You should show them off more!). Take care and thank you again. Maybe see you at Southmead soon.

Very grateful if you would advise Mr Henderson and Dr Sansom as appropriate that the keratotic lesions on my face have both healed beautifully and I am most grateful for their attention and advice. Wonderful to be in good hands!

Mr Henderson conducted my minor procedure this morning and all is now well. Despite my initial concerns about wasting everyone’s time, now all is done, it appears it did actually require doing which makes it all worth while.

Hello Lucy,

Could you please pass my best wishes to Mr Henderson and tell him I am thrilled with my minot op that he did and

All has healed well and very neat and hardly noticeable.

Many thanks to him and the lovely team

Hi
I just want to thank both of you very much for your efforts and persistence to ‘mend’ my Dupuytren’s-affected finger.

The finger is now straight and my grip strength is returning apace. I am continuing the exercises that Fiona taught me with such patience and skill.

Many thanks

Hey James and Lucy,

Thank you so much for yesterday. You were both ace and made me feel so comfortable having this major surgery. I know you were both worried if I would pull through but just to let you know I am at home doing well. I hope to be back on my feet in the coming months.

Hopefully see you both again soon, it was good fun.

Thank you again

Cheers

Hi Lucy,
It was a pleasure to meet James and thanks for the assistance

“It is always nice to see Mr Henderson- he is a kind and considerate consultant.”

It is thanks to both your surgical skills and Fiona’s great hand physio skills that my hand is massively improved.

Many thanks

Given that I know the histology is fine and the operation has improved my arm function and pains greatly, I really see no need to spend Mr Henderson’s precious time reporting back.. unless he feels differently.
If he is happy that I cancel , please thank him wholeheartedly from me for taking on my operation.
I am really surprised that my finger, wrist and elbow extension have all improved and they feel like they are still improving. The scar is good. My Keinbock’s has not hurt at all recently either which is a bonus. I therefore don’t think follow up of that is worthwhile either. Fingers crossed that I’m one of the lucky ones who don’t deteriorate but stay static or improve. It feels at the moment like it may be the latter.
So, many,many thanks, and best wishes

Mr Henderson and Katie removed a cyst from my scalp. Would you please pass on my thanks to both of them? While I am not sure its the right reaction it was all a very easy experience and I would almost say a pleasure. Not having the lump anymore is so satisfactory.

Good morning Lucy
I hope you are well and had a lovely weekend.
Thanks so much for your email and letter.
XXX is healing really well and is so happy that her moles have gone.
I just wanted to say that Mr Henderson and his lovely nurse, sorry I didn’t hear her name, were absolutely fantastic with Holly.
They made her feel so at ease and were so friendly, it made the whole experience much easier for her and helped her so much.
I am so pleased that we chose Mr Henderson and will definitely recommend him if ever the opportunity arises!
Best wishes and thanks again for your help too 😊

Dear James
I have just made a positive recommendation for your revalidation. Your feedback was really excellent and you are clearly a highly valued and expert colleague. Thank you for all you do for your patients, colleagues and for the service at NBT.

Thank you. Please pass on my thanks again  to both Mr Henderson and Emma the lovely nurse . They really took care of me, put me at ease, and we had a nice chat throughout the procedure

Dear Mr Henderson
Many thanks indeed for your letter and kind attention Both [sites] are progressing well….I’ve experienced absolutely no discomfort at all.
Thanks everso once again and you make “going to the doctor” a pleasure. It was so interesting too to hear about your recent experiences in the Ukraine.
With warmest wishes.
PS please thank Jenny also for taking such good care of me on Wednesday.
Lucy too of course for her help on the admin side.

Please send my special thanks to Mr Henderson and to you all, I am very happy with how things went.

I would like to comment that the whole interaction and service has been first class throughout

Very grateful if you would advise Mr Henderson and Dr Sansom as appropriate that the keratotic lesions on my face have both healed beautifully and I am most grateful for their attention and advice. Wonderful to be in good hands!

Mr Henderson conducted my minor procedure this morning and all is now well.  Despite my initial concerns about wasting everyone’s time, now all is done, it appears it did actually require doing which makes it all worth while.

My sincere thanks goes to both of you for your warm professional service.  Thank you Linda.  Please do pass this feedback on to Mr Henderson:

Mr Henderson, (James), thank you so much for the professional care you have showed me over the last few weeks and particularly this morning.  You have a wonderful manner that eases any nerves, you educate and inform clearly and you are incredibly skilled in your surgical practice.  Thank you for the service you provided, I am truly immensely grateful.  (Note:  I have just realised that the paintings/drawings are by your hand… wow… they are amazing.  You should show them off more!). Take care and thank you again.  Maybe see you at Southmead soon.

Kind regards,

Dear Mr. Henderson .
May I thank you most sincerely for the care , skill & easy in which you removed the facial BCC on 12 January . I have only positive memories of the procedure , no pain no discomfort & an amazing result, as the scar is negligible .
I will send pictures ( separately )  of before the surgery & shortly afterwards ,I will also send 6 & 8 week post op. should  you need them.

I mentioned a future talk at Winscombe Arts Appreciation society on 21/2/22 . “The hands of Leonard da Vinci” , given by Guy Rooker a retired surgeon.

Thank you again, in all the years I had visited “medics” you are The most pleasant personality, I have ever come across .
Yours sincerely ,

Here is XXX .As you can see no scarring on his nose from the mole removal.It really is amazing and we will never be able to thank you enough.

He goes to secondary school in September so having this resolved is huge for him.

I thought you would like to see updated photos

Dear James,
surgical recovery has gone very well. Thank you for your great help!
bw

We would like to thank James and his team for the professional treatment given to XXX when he had a nerve injury to his left arm last year.
He has MS and it was a devastating injury which meant he had no working hands as it affected his good side .
Through out a very difficult few weeks we were met by excellent care and understanding resulting in a comparatively quick operation under the circumstances.
A year later we visited today and he has been discharged after a successful outcome with his hand nearly back to full strength.
At every referral and contact we were met by compassion and appreciate the effort made to help X get his hand working again.’
Thanks also to Dr Stephens who identified the problem which we gather is quite a rare nerve injury.
Please thank all the staff concerned for making what was a stressful time so much easier for us and reaching such a positive outcome.

Mr Henderson l can’t thank you enough for removing my ganglion
Being left-handed l was very conscious of it and wouldn’t even wear my engagement ring.
I have sent you before and after photos and can’t believe the difference.
Thank you once again 

So I am emailing this to you.I hope that is ok. X looks incredible and I am crying writing this to you.

Words cannot describe what my sons happiness means to me and what a huge relief it is that we have been able to resolve this for him.

You have been an absolute superstar and I am forever grateful.

I wanted to explain the process in my review for any parents contemplating treatment for their child.I am more than happy to be contacted in future to talk to potential patients in future of this helps.

I will send photos when healed with a before and after too for your records.

Please thank James…There are no words to say how grateful I am.

My son had been struggling for some time with his confidence and self esteem.This was due to a protruding mole to the bridge of his nose.As everyone knows children have no filter and this had caused frequent unkind taunting by other children which has had a huge impact on my sons emotional state over the past few years.

With my son fast approaching Year 6 and transitioning to secondary school in the near future we knew as parents we had to look into the possibilities of resolving this for him. After endless research we came accross the Spire Hospital and received recommendations and contact details for James.

From the moment I made the call to his PA to enquire about the possibility of treatment I knew we were in safe hands. Her kind and caring nature throughout our communications put my mind at ease and helped me overcome my anxieties surrounding surgery. She kindly made arrangements for my son and I to meet James at a pre-assessment so that he could advise the best way forward. Meeting James was as if we had known him a long time. Immediately we felt at ease. James was very attentive and spent time getting to know my son and his interests before continuing to explain the possibilities.To do this he used drawings to ensure my sons understanding and answered all of ours and his questions. He then showed us an example of a treatment room during our visit so that we were familiar with the setting ahead of my sons surgery. The personal approach and the rapport he built in such a short time with my son was like nothing I had experienced before. Nothing was too much trouble and we both came away sure that we were making the right choice to continue with treatment.

Our appointment resulted in us returning home and calling to book surgery for as soon as possible. The surgery was a huge success and today, one week after surgery we have returned today for stitch removal. My son is beaming and says he does not recognise his reflection in the mirror and is so content with his treatment.

For anyone considering surgery do not hesitate. James and his team are second to none.As parents facial surgery for your 10 year old child is not an easy decision.It was not considered for vanity but to give my son his smile back. He has not stopped smiling since his surgery and we will be forever grateful for making this possible for him.

Thankyou James. A first class service from start to finish.

Thanks for everything.You have been amazing. X is so happy…

Where can we leave a review of our experience.We have been so blown away from start to finish…and feel it’s important we share this with others.